FREE EBOOK

Proactive Service Recovery: The Revenue Strategy You Can’t Ignore

With more competition than ever before, hoteliers can’t afford to sit back and wait for guests to reach out to them and risk service problems turning into bad reviews that hurt business. Learn how you can implement a proactive strategy to better identify, respond to and recover from issues in real time while your guests are still on property and drive more revenue.

Proactive Service Recovery eBook

How to Implement a Proactive Service Recovery Strategy

7 Steps to Happier Guests and More Revenue:

  1. Open the lines of communication
  2. Engage guests from the start
  3. Encourage and welcome feedback
  4. Introduce a mid-stay checkup
  5. Empower your staff
  6. Use high tech to provide high touch
  7. Analyze and improve