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VISUAL GUIDE

Technology Helps Transform High-Risk Interactions to Deliver the Future of Retail

Power up to 80% of real-time guest experiences at scale, with almost no physical contact.

Download this guide and learn how to use text messaging to remove non-essential interactions, provide a superior sense of safety and deliver an unrivaled customer experience.

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BEFORE & AFTER

COVID-19 restrictions and protocols have accelerated the need to transition to real-time customer and staff communication. Ensuring safety along each step of the guest journey is the new imperative. 

Retailers are reimagining their operations, limiting capacity and face-to-face interactions and seeking innovative ways to provide personalized service and opportunities for add-on purchases.

  • Reduce waiting and dwell times
  • Provide high-touch service safely
  • Increase average order values
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The world’s leading brands rely on Medallia
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