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HIPAA-Compliant Patient Messaging for Healthcare Providers.

Provide real-time care with Zingle’s intelligent text messaging platform.

Two-way mobile messaging between patients and healthcare providers continues to grow in popularity and with good reason. Hospitals and health clinics can notify patients when they are due for routine exams, recommend specific preventative screenings, and share relevant wellness information with a convenient text message.

Medallia Zingle’s industry leading messaging platform allows your practice to create personal, contactless experiences for patients and simplify workflows for staff. With Zingle, you’ll have more tools than ever before to engage patients in real-time, automate appointment check-ins and follow-up, and improve staff efficiency.

Schedule a demo with a healthcare expert to find out more.

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Elevate patient service through telehealth

In this contactless era, telehealth is the next frontier for healthcare. Medallia Zingle is the two-way messaging platform built to transform patient engagement with contactless communication. 

With Zingle, you can improve patient outcomes by supporting them from anywhere.

  • Engage patients with their recommended care plans and keep the conversation open for when questions arise
  • Automate personalized reminders to increase follow-through on check-ups and labs
  • Send pre-appointment notifications to help patients arrive prepared for the latest health and safety protocols



Optimize office workflows for a streamlined practice

Zingle’s templatized automations, aka Zings, are a powerful tool for freeing up staff bandwidth. Zings reduce call volume and care coordination operations by sending automatic appointment reminders, contactless check-in workflows, and ‘virtual waiting room’ alerts.

  • Integrate with an existing patient contact database 
  • Answer frequently asked questions with easy messaging automations
  • Streamline communication from healthcare professionals and patients through a patient's preferred messaging platform



Grow incremental revenue and patient loyalty

Zingle’s dynamic segmentation builds patient loyalty by delivering automated personalized updates. You’ll also get access to insights showing how certain experiences impact overall satisfaction.

  • Identify risks and find opportunities to innovate based on customer feedback and real-time data
  • Capture in-the-moment sentiment with automated surveys to gauge customer satisfaction and loyalty
  • Configure message routing to the right teams and automatically escalate conversations for improved service 
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" We have various segments created to send personalized reminders in a fast and efficient way which saves us time and reduces potential human error. "

Bo Johnson HR Generalist at North Central Health Care