60% of patients want to use technology more for communicating with healthcare providers and managing their care, according to a recent Accenture survey. How do you strategically leverage technology and develop the most efficient workflows for communicating with patients? In this guide, we share insight into how to effectively communicate with your patients.
You’ll learn how to:
- Offer patients more ways to communicate, such as through web chat, SMS text, FB Messenger
- Provide your staff technology that deflects call volume
- Help patients feel heard through experience surveys
- Prioritize real-time service recovery
