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SPECIAL REPORT

COVID-19 & The Future of Commerce Report

Download this report to understand the shifting consumer behaviors and views that are having a dramatic impact on how customers are interacting with businesses today, and the opportunities businesses have to reshape the customer experience and create more loyal customers.

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Customer experience is vital to the success of any business, but when health and safety are involved, CX becomes more important than ever. From how we work to the way we interact with friends, family and businesses, COVID-19 has impacted nearly every facet of life.

In this report, we share research from a new study commissioned to over 1,000 U.S. consumers in order to help companies get back to business in a way that ensures long term success.  Learn how:

  • Health & Safety concerns are creating expectations for contactless options
  • Real-time communications is becoming more crucial than ever 
  • Consumers want to interact with business across industries going forward
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